Account and Login

  • To change your password, go to www.svsu.edu, choose Quicklinks, then Change Network Password.
  • Username – This can be found in your initial admissions packet. If you’re a newly admitted student, follow the steps on the Next Steps page to set up your account. www.svsu.edu/nextsteps
  • Password – Your original password was created for you. If you haven’t changed it yet, it is your 7-digit ID number, including the leading "0" + birth date. (Example: #######MMDDYY).
  • SSPR – Self Service Password Reset – This is a system you must register for. If you forget your password, you can conveniently update it without delays in your account service or having to contact IT Support.  To access SSPR settings, go to www.svsu.edu, choose Quicklinks, then Change Network Password.
  • MFA – MFA is being implemented, in stages, across campus. All enrolled students will need to set up MFA (Multi-Factor Authentication) by the end of October.  If you are using MFA, please check mfa.svsu.edu each semester to be sure your phone number and security questions are still accurate.  Additional information and instructions can be found at www.svsu.edu/mfahelp.

MFA coming to all students in October.  Visit www.svsu.edu/mfahelp for more info.

SVSU Apps

mySVSU Portal

mySVSU is where you can access your email, register for classes, check your grades, view your class schedule and submit a maintenance request, among other things.

  1. Open a web browser of your choice and visit www.svsu.edu and click mySVSU.
  2. Type your SVSU username and password in the fields provided if prompted.

Learn more about mySVSU portal in this Using mySVSU guide.

Screenshot with call-outs defining what the features of mySVSU are. 

Ellucian GO

Ellucian GO is a free app for your device to help you stay connected to SVSU. You’ll have access to great features that make your campus experience more effective, more efficient, and more fun.

  1. Go to Google Play (Android) or the App Store (Apple) to download the Ellucian GO app
  2. When you open the Ellucian GO app for the first time, you will need to choose Saginaw Valley State University as your school. After that, Ellucian GO will remember your choice.

Features

  • Courses * -- View your course schedule on the go.
  • Course Catalog -- Access the SVSU Course Catalog.
  • Course Schedule Lookup -- Search for available courses.
  • Grades * -- Check your grades on the go.
  • Notifications -- Stay informed with personalized announcements delivered right to your phone.
  • Athletic Headlines -- Keep up to date with what is happening with Cardinal athletics.
  • Directory -- Find faculty, staff, or student telephone numbers and call directly from the app.
  • Events -- Know what’s going on at SVSU!
  • Important Numbers -- Quickly access office contact information.
  • Main Campus Map -– Find your way around SVSU.

* Courses and Grades are available from 2002 to present.  For courses and grades prior to 2002, please contact the Registrar’s Office at registrar@svsu.edu.

Four panels showing Ellucian GO screenshots

Software

Canvas

  • Canvas is SVSU's learning management system (LMS). Many instructors use Canvas to share course materials, submit assignments, and inform students about what's going on in class.
  • Visit the Canvas Students course to learn how to use the Canvas interface.
  • Log in to Canvas at www.svsu.edu, choose Quicklinks, then Canvas.

Students get an Adobe Spark Enterprise Account and MS Office 365 for free

Office 365

Adobe Creative Cloud

  • Registered students can use the entire Adobe Creative Cloud suite while logged in to student work stations on campus.
  • While off-campus, students only have access to Adobe Spark. Adobe Spark is a suite of apps that allows you to create full motion and sound videos (Spark Video), images (Spark Post) and online web pages and presentations (Spark Page).
  • NOTE: When signing into an Adobe product, it is important to choose “Sign in with an Enterprise ID” even if you have a personal Adobe account with your SVSU email address.
  • Log in to Adobe Spark at spark.adobe.com. 

Download Available Software

  • View the list of discounted or free software on this page.

Internet, File Storage, Printing

Network Connection Information

 

Connect to the Network via SVSUMediaGaming or SVSU Secure.  Contact support@svsu.edu or 964-4225 for help.

  • SVSUSecure
    Recommended for smartphones and laptops (devices with a web browser application.) 
     
    • Requires your SVSU username and password. Clearpass registration is not needed.
    • It provides an encrypted connection.
  • SVSUMediaGaming
    Recommended for gaming devices, Blue-Ray players, televisions, Roku’s, Amazon Fire, Chromecast, etc.
    • Please do NOT connect smartphones or laptops
    • Devices MUST be registered in Clearpass.  Download our Clearpass Quick Guide (285KB)  or, if need more assistance, review the full Clearpass Guide (1,642KB)  Alternatively, you can watch this video.
    • The ClearPass website is only available on campus.
    • NAT type for gaming online will always be Moderate or Strict, due to Microsoft, Sony, and Nintendo use on corporate networks.
  • SVSUGuest
    Recommended for guests with no SVSU user account.
     
    • Requires registration each day and has a slower connection.

Wired Network in Housing

Please note that wired network ports and WiFi are set to the same speed.

Wired network jacks are NOT ACTIVE by default. Please contact the IT Support Center at (989) 964-4225 to request an activation and provide the room and the network port information.

Wired devices in Housing DO NOT need to be registered in Clearpass.

Troubleshooting

In the event that you are unable to connect to wireless or use an SVSUSecure or SVSUMediaGaming, try the following tips:

  • Check that your wireless is enabled and airplane mode is disabled.
  • Try turning off wireless, then turn it back on. This will help the device reset and refresh the list of networks it may see (especially when moving between locations on campus).
  • Forgetting a wireless network, or disconnecting then reconnecting, can help clear up issues with connectivity. 
  • Limit the use of high-bandwidth apps and the number of devices. Keep in mind that wireless is a shared resource. When people stream high-definition movies or download large files, the amount of bandwidth consumption is high which greatly diminishes wireless performance.
  • In housing, it may be beneficial to connect only the devices necessary during their required time of use (e.g. turn off wireless printers or TVs when not in use).

 

File Storage

  • We recommend taking advantage of the Office 365 cloud storage, OneDrive.
  • To access OneDrive go to www.svsu.edu, choose Quicklinks, then OneDrive.
  • When in computer labs, use the online version of the software so you can save directly to your OneDrive. If you must download or use a desktop version of the software, make sure you upload the file to your OneDrive before logging out of the computer as any locally saved documents are erased from lab computers.

Printing

  • Students can print securely from SVSU machines or personal devices via Web Print.  View Web Print Userguide
  • To web print or to check your balance, go to www.svsu.edu, choose Quicklinks, then Print Balance.
  • To learn more about printing options and to view a list of printer locations, log into mySVSU, then select Menu- >Technology->Print Management.

Print from any device via the web to printers across campus.  Visit the SVSU homepage, then Quicklinks, then Print Balance

Security

  • Malware and phishing attempts occur every day and cybercriminals are getting smarter and more clever in their approaches. Universities, hospitals, government agencies and businesses are regularly hacked and SVSU ITS is working hard to protect our campus community.
  • Remember computer security is everyone's job! You can help keep our campus secure.
    • Always use strong passwords and don't share them.
    • Report a phishing email attempt.
      1. Open Email in Outlook on the Web.
      2. Select the menu at the top right.
      3. Select Mark as phishing.  This sends a copy of the message to the SVSU cybersecurity personnel. 
    • Report a cybersecurity incident.
      1. Use the contact information or "Report an IT Issue" button on this page.
  • Please visit our Cyber Security webpage to learn more about your roll in keeping your information safe.

Need help? Submit an IT Support Ticket

Up On Tech Page Red support icon

If you need help with any of the items on this page or have another IT concern, please contact the IT Support Center by:

Contact IT for help with WiFi or any other IT concern.  support@svsu.edu, 964-4225.

Watch QuickHelp Office 365Videos

  • QuickHelp, by Brainstorm, offers informative videos related to Windows, Office 365, OneDrive, or SharePoint, etc. 
  • Access QuickHelp from the Office 365 app menu (waffle). See how QuickHelp videos can help you.