Account and Login

mySVSU Portal

View the mySVSU support page for quick tips and highlighted features within portal.

The SVSU Portal, at my.svsu.edu, allows you to:

• View important SVSU notifications
• Access email and other SVSU systems
• Register for classes
• View your class schedule and grades
• Submit a maintenance request
• Browse SVSU News
• Discover upcoming events

Software

Access Software While Off Campus

Software required to complete assignments is available within on-campus computer labs. In many cases, SVSU is able to provide a home-use license, or remote access, to course related software.

Download Available Software

1. View the list of software available, to students, for home use.
   
   

Access Software Remotely

1. Not able to visit campus to use on-campus computer labs?
   OR
2. Your personal computer does not meet the requirements capable of running software required for your classes?

Access software with our virtual computer lab environment using a web browser!

SVSU Supported Software

At the start of each semester, please review the course syllabus to discover what software will be used for each course.

This is a list of SVSU's most commonly used software - you should expect to use each during your time at SVSU.  Search the mySupport Knowledge Base for information on individual software titles, or view the Student Help for Online Tools and Software Knowledge Article for a summary of most of the titles.

Canvas

• SVSU's selected Learning Management System (LMS).
• Canvas is used to share course materials, post assignments, and inform students about class activities.
• To learn how to use Canvas, self-enroll in this training Passport to Canvas course. 
  
• Access SVSU courses, hosted in Canvas, by logging in via the mySVSU portal or by visiting www.svsu.edu, selecting Quicklinks, then Canvas.

Respondus LockDown Browser and Monitor

• LockDown Browser is used to access Canvas Quizzes for secure online exams. It locks down the Canvas testing environment.
• LockDown Browser is a separate application and must be downloaded and installed via your SVSU Canvas course if required by your instructor.
• Learn more about Respondus LockDown Browser and Monitor.

Echo360 Lecture Capture

• Echo360 is a video hosting system where many instructors provide recordings of their lectures and presentations. 
• Instructors may turn on a variety of features that allow students to:
  • Watch and view lectures from their devices
  • Ask questions
  • Participate in discussions or polling activities
  • Take notes, create bookmarks, and mark confusing content
• Other features include variable playback speeds, transcripts, and captions.
• Access Echo360, from within Canvas, based on your instructors preference, via the Echo360 tab or the Modules tool.
• Access Canvas, then Echo360 using the most current versions of Firefox or Google Chrome.
• View the Echo360 Student Guide

Microsoft 365

• Microsoft 365 includes online and desktop versions of the Office Suite, Microsoft Word, Excel, PowerPoint, Stream,OneDrive, and other online applications.
• Current SVSU students are eligible to install Office on up to 5 devices, at no cost. View the Microsoft 365 Installation Guide.
• Access Microsoft 365 online suite by logging in via the mySVSU portal or by visiting www.svsu.edu, selecting Quicklinks, then OneDrive or Outlook. Use the waffle-shaped app launcher menu to see a list of available online software. 
• Switching from Google? If you have previously used Google apps and have questions on transitioning to Microsoft 365, view the guides below.
  • MS support page on switching from Google to Office.
  • MS support page on moving files from Drive to OneDrive.
• Use MS Stream to record video presentations and responses for your classes.  Stream is available fully online.  Learn more at this Knowledge Article.

Adobe Creative Cloud

• Current students have access to Adobe Express only.
• Express is an online app that makes creating great looking images, videos or web pages easy with the available templates and stock images.
• Student Employees can access to the entire Adobe Creative Cloud suite while logged in to student work stations on campus.
• Sign to Adobe Express at express.adobe.com. 
  •  Choose to Sign in with Adobe ID (same as your SVSU credentials)
  • Choose Company or School Account when prompted

Internet, File Storage, Printing

Network Connection Information

SVSUSecure

Recommended for SVSU devices, smartphones, and laptops (devices with a web browser application.)  

• Requires your SVSU username and password. 
• Delivers the best experience for eligible devices.
• Provides an encrypted connection.
• Android Users - when connecting to SVSUSecure:
  • Select PEAP,  MS chap v.2,  Don't Authenticate
  • Enter username not full email address

SVSUMediaGaming

Recommended for gaming devices, Blue-Ray players, televisions, Roku’s, Amazon Fire, Chromecast, etc.

• Please do NOT connect smartphones or laptops.
• NAT type for gaming online will always be Moderate or Strict, due to Microsoft, Sony, and Nintendo use on corporate networks.

SVSUGuest

Recommended for guests with no SVSU user account. 

• Requires registration each day and has a slower connection.

Wired Network in Housing

• Wired network ports and WiFi are set to the same speed.
• Wired network jacks are NOT ACTIVE by default. Please submit and IT Support Ticket to request an activation and provide the room and the network port information.
• Wired devices in Housing DO NOT need to be registered in Clearpass.

------------------------------

• Network BYOD (Bring Your Own Device) impacts personal devices (laptops, tablets, cellphones)
  Since fall 2020 all non-SVSU owned devices will be treated with restricted access to non-essential internal resources.
• Content filtering and network speed will remain unchanged on SVSUSecure.

Troubleshooting WiFi

In the event that you are unable to connect to WiFi, or use SVSUSecure or SVSUMediaGaming, try the following tips:

• Check that WiFi is enabled on your device and that airplane mode is disabled.
• Turn WiFi off, then turn it back on. This refreshes the list of networks the device recognizes - this is especially helpful when moving between locations on campus.
• Use the device option to "Forget wireless network", or disconnect then reconnect.
• Limit the use of high-bandwidth apps and the number of devices.
  • Keep in mind that wireless is a shared resource. Streaming high-definition movies or downloading large files consumes a large amount of bandwidth which greatly diminishes wireless performance.
  • Students living in SVSU housing may consider connecting devices only during their required time of use (e.g. turn off wireless printers or TVs when not in use).

File Storage

• We recommend that students use MS OneDrive.
  • OneDrive is part of the Office 365 subscription included with your SVSU account.
  • Access OneDrive within the mySVSU portal.
• When in computer labs, use the online version of Office 365 apps.
  • This ensures your files are saved directly to your OneDrive.
  • If editing within the desktop version an Office app, be sure to upload the file to your OneDrive before logging out of the computer.
  • Files saved locally, to lab computers, will be erased when logging out of or restarting the computer.

Printing

• Print securely from SVSU machines or personal devices, via Web Print. View Web Print Userguide
• Access web print or to check your balance, go to www.svsu.edu, choose Quicklinks, then Print Balance.
• Learn more about managing your print account, view frequently asked questions and access help guides.

Security: Protecting Our Digital Campus

At SVSU, cybersecurity is a critical priority. Cybercriminals are constantly evolving their tactics, making it essential for universities to be vigilant. The SVSU ITS team is dedicated to enhancing our cybersecurity measures to protect the digital information of our entire campus community.

Every faculty member, staff, and student is vital in this effort. Cybersecurity is a collective responsibility that ensures the safety of all. We empower our community with ongoing education and robust security practices, providing the tools and knowledge necessary to maintain a secure digital environment. For detailed guidance on your specific role in this initiative, please explore our Information Security articles.

Phishing: Stay Alert and Informed

• Report Phishing Emails: Learn the steps to recognize and report phishing attempts to keep your information safe.
• Identify Phishing and Spam: Understand the difference and protect yourself from unwanted intrusions.

Passwords: Your First Line of Defense

• Create Strong Passwords: Always use strong, complex passwords and never share them. Find out the necessary criteria in this Knowledge Article.
• Manage Your Passwords: Change your password if you suspect it's been compromised. It’s crucial to use different passwords for different sites and never use your SVSU password elsewhere.