National Restaurant Association's ServSafe Exams

Content: This exam is designed to gage a food manager candidate's knowledge on topics ranging from cross-contamination to safe food storage and preparation to hazard analysis.  For a full list of topics covered in both the ServSafe Food Protection Manager course and exam, please visit the ServSafe Food Safety Management Training website.

Exam Formatting & Time Limit: The exam is computerized and is accessed through an online platform.  Examinees will have 2 hours to answer 90 multiple-choice questions.  Note: Examinees are not required to stay for the entire 2-hour period and no points are lost for completing the test early.  Candidates are allowed to revisit questions several times as there is no penalty for changing an answer.

Score & Retakes: A candidate must receive a score of 75% or higher to pass the exam.  If this score is not attained, the ServSafe Retake Policy may be utilized:

• Candidates my take the exam twice within a 30-day period.
• If more than 2 attempts are required, examinees must wait 60 days before they may test again.
• No more than 4 attempts are allowed within a 12-month period.

Before scheduling an appointment, examinees must purchase their test access code by visiting the ServSafe website.  Examinees may choose to purchase a course package which includes the class content as well as the exam access code, or they may choose to purchase only the access code; however, it should be noted that Center staff are not certified as instructors for ServSafe course content.  They may only proctor the test.  Questions regarding course content should be directed to either a certified ServSafe instructor or to ServSafe, itself.

Important Information: The Testing Center is an in-seat proctoring location but can proctor online exams.  When purchasing, candidates should select a test that has "Test Center" in its title.  ServSafe does allow candidates to complete exams at home through an online proctoring company; if a candidate wishes to test at home, they should purchase an exam marked as "Online Proc" or "Online Proctor".

To ensure a certified proctor is available and that the exam materials have been obtained, appointments must be made a minimum of 24 hours before the desired test date.  Walk-ins cannot be accepted for ServSafe exams.  There is a $15 proctoring fee which is collected when the appointment is made; to register for an appointment, please click the "Schedule Your Exam" button below.  Note: Candidates should not make their appointment, however, until they have purchased their exam access code from ServSafe (see "Purchasing ServSafe Exams").

It is recommended testers arrive a minimum of 15 minutes before their exam time to ensure a smooth check-in process.  Candidates should not expect to spend this time preparing to take their exams.  All studying should be completed before entering the Testing Center.

Important Information: The appointment date is tied to the date the exam content opens; therefore, candidates who wish to reschedule their appointment must notify the Testing Center directly via email (testing@svsu.edu) or phone at (989) 964-2820 to ensure the exam date can also be adjusted.

Refunds: In cases of appointment rescheduling, if payment has been made, Center staff will attempt to move the exam to another date to help examinees avoid paying twice for the same exam.  For cancellations, candidates must contact the Center no less than 2 hours before the appointment and then request a refund via email WITHIN 3 DAYS after the testing window has lapsed.  Refund requests must provide the examinee's name, the test title, and the appointment date.

Refunds to the original credit/debit card used will be administered within five business days.  Processing fees from RegisterBlast cannot be refunded.  Testers who do not contact the Testing Center during the windows mentioned above will be considered no shows and will not receive a refund.  The Center can only refund the fees that it has collected; therefore, please contact ServSafe directly for any refunds regarding the purchase of exam access codes or other course material.