February 28, 2014

ITS Announces a New Service Tracking System

Submit and track IT support tickets at http://mysupport.svsu.edu

By Mike Holliday

As users of the SVSU ITS Service Management System for IT requests, you now have the ability to submit new IT requests, to see status updates, and to track the progress of your requests online at: mysupport.svsu.edu

Additionally, ITS is launching the Service Request Management Customer Satisfaction Survey, which will allow users to provide valuable feedback specific to their requests.  We plan to use your responses to better understand and serve the campus.

A quick overview document (with screenshots) can be found here??.

By visiting www.svsu.edu/its‌‌ you will find a link to mySupport Online under the Contact Us section.