Resident Student Handbook - General Information

FYS – First Year Suites

LC – Living Centers

PG – Pine Grove

RA – Resident Assistant

RD – Resident Director

UV – University Village

The central office staff is comprised of directors, associate directors, assistant directors, administrative assistants and student employees. For assistance during business hours, contact Residential Life at (989) 964-4410 or Housing Operations at (989) 964-4255.

Duty staff and live-in-staff are professional and para-professional employees who reside in each residential complex.
Resident Assistants (RAs) are part-time student employees who live in assigned areas of student housing, they report to Resident Directors (RDs), who are full-time professional members of the university staff. A Resident Director is on duty at all times, twenty-four hours a day seven days a week.   

A Resident Assistant is always "on duty" after business hours and during weekends when the central offices are closed. 

Monday - Thursday 4:30 p.m. - 8:00 a.m.

Friday - Monday 4:30 p.m. - 8:00 a.m.

These staff members are available to handle student concerns, lockouts and other complex-related activities. On-duty staff can be found using the front desk operations or by calling duty telephones. Monthly duty calendars are posted on each residential complex Vspace account, RA doors and at front desks. If you are not able to reach the RA on the duty phone, please leave a message and your call will be returned as soon as possible. If you have an emergency, call (989) 964-4141 for University Police or dial 911.

• First Year Suites: (989) 964-2988
• Living Center North: (989) 964-2987
• Living Center Southwest: (989) 964-2986
• Pine Grove: (989) 964-2985
• Southeast Community (LCS & UV): (989) 964-2983
• University Village West: (989) 964-2984

For urgent items, such as water issues or power failures, dial Campus Facility Operations directly at (989) 964-4080 (twenty-four hours a day, seven days a week). 

For life-threatening emergencies, call University Police by dialing 911 from any phone.

For assistance on non-urgent service requests such as lighting, heating or air conditioning concerns select the following link to schedule new service or view the status of your current maintenance requests. 

Please contact the Housing Operations Office for any items that have not been attended to or completed.

Residents are encouraged to be environmentally responsible and participate in the recycling program. Refer to the Recycle Flyer (89KB)  for guidelines and the Sustainability Guide (539KB)  for suggestions of simple changes that lessen your impact on the environment and saves money.

In an effort to protect our residents and comply with FERPA (), Housing Operations will not disclose directory information except to students of SVSU. Students may also elect to remain unlisted by contacting the Registrar’s Office.

Students may access housing directory information via mySVSU portal under Self-Service.  

Residents are instructed to provide the following contact information to family members and friends in cases of emergency or concern.

Emergency Situations – contact University Police at (989) 964-4141

Non-Emergency Situations during normal business hours contact:

Housing Operations
(989) 964-4255

Monday – Friday 
8:00 a.m. – 4:30 p.m.

Desk operations are located in the lobbies of all Living Centers. Desk staff can assist with contacting on-duty staff. Any customer service issue can be reported to the desk operations staff. 

Residents may check out vacuum cleaners, brooms and other items through the Front Desk Operations.

Mail and packages are delivered by 4:30 p.m. Monday – Friday.  The University does not participate in Saturday delivery. 

Mail and packages may take extra delivery time as SVSU participates in a central mailing operation with Delta College using the “48710” zip code. Hence, express shipping of packages is not recommended, as express shipping only guarantees to drop shipments at the university and not to the end recipient. Once a package has been received and is processed, students will receive an email with instructions on how the package can be picked up. The package will either be in a locker in the MJ Brandimore House lobby or able to be picked up at the front desk of MJ Brandimore House.

Typically, your school address is not your permanent address. Therefore, residents cannot complete a change of address form through the United States Postal System. As a result, it is important to update your temporary mailing address with businesses and other important individuals. The same is true when vacating SVSU housing, mail and packages will only be delivered to students residing on campus. Housing Operations does not forward mail or packages upon your departure and they will be returned to the sender. Students are responsible for providing their permanent and current mailing address to the SVSU Office of the Registrar.

Name
Complex, Building and Room Number (*see below)
7400 Bay Road
University Center, MI 48710 

*Example of how to address:
First Year Suites A-1A
Merry Jo Brandimore House 101A
Living Center South 1101A
Living Center Southwest 2101A
University Village 405-1A
Pine Grove 7570-1A

This will be used to access meal plans, reserving library materials, access to main entrances for select housing locations, among other purposes throughout campus.