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Support

The Support Center provides help desk and technical support for all University-owned computers and computer labs, as well as support for SVSU faculty, staff, students, and alumni.  

Need a handout or help? Documentation and videos are found in the mySVSU portal.

Training

Software Spotlight

 

Self-Service Password Reset

SVSU uses a Self-Service Password Reset system to make it easy to recover your password if you ever forget it. To ensure you never lose access to your account, you must first register to be part of the password reset system.  Registering will enable you to reset, unlock, or change your password without having to contact the SVSU IT Support Center.

 Self-Service Password Reset User Guide (1,012KB)

 3 steps of MFA.  Log in. Authenticate. Success.

MFA, Multi-Factor Authentication

MFA helps ensure a user's identity when attempting to use SVSU software and systems.  It requires SVSU users to present two pieces of evidence when logging in to any SVSU system.  One piece of evidence will be the SVSU username and password.  Users will choose the other method of evidence, or authentication, that best fits their lifestyle, from the available options.  Without authentication, your log in will fail.

Find out more at svsu.edu/mfahelp .

‌‌‌‌‌Other Popular Topics

The ITD Lab offers training on a number of systems and software available on campus. Each semester, the ITD Lab hosts a series of workshops for faculty and staff. Unable to attend a workshop? Contact the ITD Lab staff to schedule a 1-on-1 appointment. Some of the titles the ITD Lab support include:

Contact Us

support@svsu.edu
(989) 964-4225(989) 964-4225
Toll-free: (866) 827-4357

Office

Zahnow Library, 1st Floor

If the Zahnow Library is closed, ITS is closed.
View Library Hours

Hours

Mon-Tue: 7:30 am - 12:00 am
Wed-Thu: 7:30 am - 11:00 pm
Fri: 8:00 am - 6:00 pm
Sat: 10:00 am - 6:00 pm
Sun:1:00 pm - 5:00 pm

Closed University Holidays