Alumni Email Policy

• SVSU alumni are granted access to an SVSU email account via Vmail, https://vmail.svsu.edu , indefinitely. 
• Alumni who graduated in or after December of 2002, retain access to the SVSU email account that was established for them during their time as a student at SVSU. Also, alumni who graduated prior to December of 2002 and who have been granted access to an SVSU email account during or after Fall of 2002, similarly retain email access.
• Alumni who graduated prior to December of 2002 and who have not been granted access to an SVSU email account during or after Fall of 2002, need to contact the Alumni Relations Office to have their previous SVSU email account re-activated or a new one created. 
• In addition to degree attaining students, College of Education certification graduates are considered as alumni. For purposes of this policy the following apply to these certification graduates:
  • Only certification students who graduated after June 30, 2000 are eligible.
  • Certification students who graduated after 2003 retain access to the SVSU email account that was established for them during their time as a student at SVSU. Also, certification students who graduated prior to 2004 and who have been granted access to an SVSU email account after Winter of 2004, similarly retain email access.
  • Certification students who graduated prior to 2004 and who have not been granted access to an SVSU email account after Winter 2004, need to contact the Alumni Relations Office to have their previous SVSU email account re-activated or a new one created.
• Alumni email accounts are subject to the following:
  • The email account will have a space limit of 15MB. If the account is utilizing more than 15MB of space at the time this limit is imposed, the account will be unable to receive new email until the alumni reduces the space utilized to below 15MB.
  • Messages with attachments will have a size limit of 5MB.
  • New email messages unopened for 90 days will be deleted by the University, without notification to the user. Opened/stored email messages will not be deleted.
  • Email accounts that have not been accessed in a year will be considered dormant and deactivated.  Email held in deactivated accounts will be deleted.

Alumni who want to change their login ID due to marriage, etc., need to contact the Registrar's Office, registrar(at)svsu.edu. Alumni will be required to provide (faxing allowed) appropriate ID verification information. The ID change will be processed during the next time frame between semesters (between Fall & Winter, Winter & Spring, or Summer & Fall). Exceptions to this processing time frame will be handled on a case by case basis. The ITS Support Center will contact the student upon completion of the change.

Deactivation Requests

Alumni who no longer want to have an active SVSU email account may submit a deactivation request from their SVSU email account to: support@svsu.edu.

Alumni Account Questions/Requests for Activation

All requests for information regarding alumni email accounts will be directed to the Alumni Relations Office, alumni@svsu.edu, 989-964-4196.

Alumni Email Account Password Information

Initial Password Change for Reactivated & New Email Accounts
Prior to accessing their SVSU email account for the first time, alumni must utilize the "One-Time" option on the web-based password synchronization screen, at https://www.svsu.edu/changepassword , to initially set their password and 3 challenge questions/answers. Alumni will need to know their Username, SVSU ID number, last 4 digits of social security number and birth date to initially set their password. Alumni who do not know their SVSU ID number can contact the Alumni Office or IT Services Support Center via phone. If the alumni can provide ID verification information, they will be provided their SVSU ID number.

Password Change (Current Password Known)
Alumni may utilize the 'Password Change" option of the web-based password synchronization screen, at https://www.svsu.edu/changepassword , to change their password, if they know their Username and current password.

Password Change (Forgot Password)
Alumni may utilize the "Forgot Password" option of the web-based password synchronization screen, at https://www.svsu.edu/changepassword , to change their password, if they know their Username and 3 challenge questions/answers.

Password Change (Forgot Password and Forgot Challenge Questions/Answers)
Alumni who need to change their password and have forgotten both their current password and challenge questions/answers, may contact the IT Services Support Center in-person or via phone. If the alumni can provide proper ID verification information, their password will be reset and a new password provided. The alumni can then utilize the "Password Change" and "Update Challenge Questions/Answers" options of the web-based password synchronization screen, at https://www.svsu.edu/changepassword , to change their password and 3 challenge questions/answers.

Challenge Questions/Answers Change
Alumni may utilize the "Update Challenge Questions/Answers" option of the web-based password synchronization screen, at https://www.svsu.edu/changepassword , to change their 3 challenge questions/answers, if they know their Username and current password.