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Sample Interview Questions

Behavioral Questions

Behavioral questions are based on the premise that past behavior predicts future behavior. These types of questions are used to gather and evaluate information on a candidate's experience and skills. This technique is helpful in predicting employee performance.

  1. Give me an example of when a co-worker criticized your work in front of others. How did you respond? How has the event shaped the way you communicate with others?
  2. How do you ensure that someone understands what you are saying?
  3. Describe a situation when you had many projects due at the same time. What steps did you take to get them all done?
  4. How do you determine priorities when scheduling your time? Give me an example.
  5. Tell me about a time when you failed to meet a deadline. What did you fail to do? What were the repercussions? What did you learn?

Situational Questions

Situational questions are similar to hypothetical questions except the interviewer describes a realistic scenario in detail and asks how the candidate would react.

  1. A customer comes in angry and upset. How would you handle this situation?
  2. There is a lot of pressure handling this job. Explain to me how you would handle the pressure.
  3. There is a problem between co-workers in the office. How would you go about resolving the situation? Explain your process.
  4. A fellow co-worker is extremely sensitive and emotional to problems at work. How would you go about giving this person feedback?
  5. You are working on a group project and complete your portion of the project before the others in your group are done. After the group is complete and the project is over it comes out that there is a major error and the project is ruined. Upon inspection, you realize that you made the error. How would you handle this/what would you do?
  6. A deadline for a project is near and it looks like you won't meet the deadline. How would you handle this?
  7. Your supervisor has just criticized some work that you worked hard on. How would you handle this?

Please note it is very important to ask the same interview questions to all candidates interviewed. This ensures the interview process is fair and unbiased.

Questions should be formatted to fit the nature of the position being interviewed. If you are interviewing for a customer service position, then you might want to focus on customer service based questions.