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FAQ's for Students

1. Do I need to register for an account in Tk20?

Students do not register for an account themselves, rather the College of Education submits a list of student names to Tk20 for student account activation. Once Tk20 has activated a student’s account, he/she will receive an email in his/her SVSU email account confirming the activation between the 2nd or 3rd week of the semester. If you need a Tk20 account and did not receive a confirmation email from Tk20, first check your Junk and/or Spam email folders for an email from Tk20. If you did not receive the email, please contact the SVSU Student Financial Services Office at 989-964-4900 to confirm that you have paid the Tk20 subscription fee.  If the fee has been paid and you have not received an email regarding the activation of your account, please contact the Tk20 Help Line at: TK20help@svsu.edu.

2. When is my account activated?

During the second week of the semester, the College of Education submits a list of students accepted into the Teacher Education Program and all newly admitted endorsement and graduate level students for that semester to Tk20 for activation.

3. My account is not activated and I want to submit my application for TE 100/101 or the Teacher Education Program.  What do I do?

Pre-Education majors who are submitting an application for TE 100/TE 101 or the Teacher Education Program do not have an active account in Tk20.  Students must create an account in Tk20 to access the appropriate application.  Directions can be accessed here for TE 100/TE 101 Application Instructions (335kB) or the Teacher Education Program Application Instructions (1,087kB).

4. How do I log into Tk20?

Click Tk20 How to Log In (442kB) for step-by-step instructions.

5. Are all COE students required to participate in Tk20? 

No, the Tk20 requirements only pertain to those students who are degree candidates in one of the CAEP accredited programs listed Tk20 Participating Programs (42kB). If your program is not listed, then you are not required to participate in Tk20 at this time.

6. How do I know what program I am officially enrolled in?

To check what program of study you are officially enrolled in, log into Cardinal Direct, go to your Profile, and under the “Academics” section click on “My Academics”. Your program of study with sub plan/concentration should be listed there.

7. What will Tk20 cost?

The one-time subscription cost is $100.00 which is automatically built into your tuition statement upon admission.

8. Will Financial Aid cover the subscription cost for Tk20?

Depending on your financial aid package, the subscription cost for Tk20 may be covered. Please consult with an adviser in the Student Financial Services Office at 989-964-4900 to determine if this fee is covered.

9. I forgot my Tk20 username, what do I do?

Your Tk20 username is the same as your SVSU username. If you still cannot remember you can use the “forgot username and password?” link on the Tk20 login page.

10. I forgot my Tk20 password, what do I do?

You can use the “forgot username and password?” link on the Tk20 login page and follow the prompts to reset your password. If this does not work, send an email to Tk20help@svsu.edu. Please include your full name and student ID number.

11. How do I change my Tk20 account password?

To change your Tk20 account password, log in to Tk20 with your current login information, then on the Home page, from the menu at left, click Preferences, then click Password. The Change Password screen will open and you will be able to enter your new password. PLEASE NOTE: If you change your SVSU network username and/or password while the semester is in progress you will loose access to Tk20 until  you change this information in Tk20 as well.

12. Is Tk20 available on both MACs and PCs?

Tk20 is a web-based product that is accessible to both MAC and PC users.

13. What kind of web browser should I use to access Tk20?

While it works well with most browsers, Tk20 recommends Microsoft Internet Explorer version 8.0, Mozilla Firefox, or Google Chrome browsers for optimal use. We recommend using Mozilla Firefox browser if you are working on a Linux platform.

14. Is the system secure and confidential?

Yes, Tk20 is secure and confidential. No one will have access to your files except you, your SVSU instructors, and the Tk20 Unit Administrators who are COE faculty and administrative staff members.

15. How long will I have access to my files in Tk20?

Your Tk20 subscription will be effective for seven (7) years from the date you purchase Tk20.

16. How do I locate any pending assignments from my professor?

Assignments will appear in the “Pending Tasks” area of your Home tab; they are indicated by a red flag to the left of each pending task. Optionally, you can find pending coursework by clicking on the Courses tab > click on the course number > Activities sub-tab.

17. What do I do if one of my courses does not appear in Tk20?

The Tk20 system is updated on a regular basis and if your course is not currently displayed it may appear in a few days. Please contact the Tk20 Help Line at Tk20help@svsu.edu if the issue persists.

18. Who do I contact if I have general questions about Tk20?

Contact us at Tk20help@svsu.edu