Curtiss Hall 142
8 a.m.-4:30 p.m.
Customer service is now essential for business and all work organizations. With the increase of technology, human interaction with customers becomes all the more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success.
Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization’s success. You will also take away some extraordinary customer service techniques you won’t find anywhere else.
Keys to Customer Service
Nanette Sanders-Cobb, Instructor. One month, online course.
Extraordinary Customer Service
Upon successful completion of the course, you will:
Unit 1: Understanding Your Customer
Unit 2: Setting Customer Expectations
Unit 3: Developing Effective Processes
Unit 4: Marking Customer Service Extraordinary
About online learning
Online learning is a fun, enjoyable and very productive way to learn. Millions of people are learning online each year. You will engage with the instructor and other participants. You will get to know your instructor and other participants. You may make friends.
How the Course Works
It is easy to participate in your online course. After you register, you will be given a web address to go to get into your online classroom. You will have a password and use your email address and password to gain access.
Participate when you want
You can participate any time of day or evening. The online classroom is open 24 hours a day, 7 days a week. There are no live real-time requirements or meetings. You decide when you participate. For the best learning, participants should log into the course on 2-3 different days of the week.
What you will do
The Discussion for each Unit lasts one week. All comments are made in writing and can be made at any time of the day or night.
Your instructor will log into the Discussion area at least once a day and answer questions, make comments, and respond to comments by you and the other participants.
We encourage you to make 2-3 comments each week to maximize your learning and enjoyment of the course.
It’s easy! It’s fun.
About the Instructors
Nanette Sanders-Cobb, COI has been developing and teaching customer service classes for over ten years in addition to teaching online for fifteen years. She is a speaker and advisor, engages in marketing community festivals, and has trained and managed audit team members. Having been in senior management and an audit team leader in the United States Air Force, she has trained staff in providing extraordinary service. She holds a Bachelor’s Degree in Business Administration and a Master’s Degree of Business and Public Administration. Nanette Sanders-Cobb has earned the distinction as a Certified Online Instructor.
Fred Bayley has been developing extraordinary customer service in an organization while our technology and information sources have changed. His area focuses on soft skills resulting in income almost doubling and profits up 300%. Fred facilitates experiences on building positive working relations, customer service, and team building. Fred is a past president of the local chamber of commerce, Habitat crew member, volunteer middle school wrestling coach, and one-fourth of a hand bell quartet.
One-month online course $145 each. Or attend both for $245 to receive certificate.
Who Should Attend:
Those looking to learn how to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization’s success.
Summer Session: 6/3/2013 - 7/26/2013