Answers to commonly asked questions about TheCard. Still have questions? Contact the Campus Financial Services Center at (989) 964-4900 or in person at 131-A Wickes Hall. Office hours are 9:00am-4:30pm, Monday-Friday.
A. New freshmen and transfer students who have enrolled in classes will receive their campus I.D., TheCard, the day of orientation. Students who are not attending orientation can pick up TheCard in the Campus Financial Services Center, Wickes 131-A within 24 hours of registration. Office hours are 9:00am-4:30pm, Monday-Friday.
A. While your card provides a link to your Flex or Meal Plan Accounts, no value is stored on your card. If you lose your card, or it becomes demagnetized, your account is not lost. However, it is important that you report lost or stolen cards immediately to prevent unauthorized use of your card.
A. You will lose privilege to use TheCard at the end of the add/drop period in the fourth consecutive term in which you do not register*. (*Spring and Summer sessions count as one term for purposes of this policy). You will lose Ryder Center Access using TheCard the start of the first Fall or Winter term in which you do not register.
A. The Access SVSU cards still work on campus. Students and staff who wish to replace their Access SVSU card with TheCard may do so by visiting the Campus Financial Services Center, Wickes 131-A and paying the standard replacement fee of $15.
A. Notify the Campus Financial Services Center, immediately in-person at Wickes 131-A or by telephone (989) 964-4900 to report your card lost or stolen. Your card will be suspended until you notify the Campus Financial Services Center further. If you are unable to locate your card, a replacement card can be purchased for $15. Office hours are 9:00am-4:30pm, Monday-Friday. When leaving a message, please include your name and telephone number where you can be reached during normal business hours.